Every difficulty conceals an opportunity
17 May 2023A look back
17 July 2023
how much is it important to build long lasting relationships in business?
We would like to share with you a topic which is essential for us, and we chose to explore it through two different points of view: one from Claudio Tiozzo, our Italian sales manager who works with us since the year 1990, and the second one from Davide Piccoli, CEO of the Company Piccoli S.r.l., customer since 1991.
We share the same vision: it is essential to build solid relationships in an ever more competitive environment. Mutual trust and long lasting partnerships are the keys to face everyday challenges.
So, we give space to their own words.
About us
Continuity as a strategic asset: the importance of building relationships according to our colleague Claudio Tiozzo
Relations are our roots. By cultivating relationships with our employees and our clients we have built a solid and recognized business.
Since 1990 we have been committed to understanding needs and offering custom made solutions to the changing requirements of an increasingly challenging environment.
“Our customers know that they can always get in touch with us. Breakdowns of machines happen, but the difference is made by the speed and quality of the follow-up in restoring the functionality by the service department”
Claudio Tiozzo’s point of view is clear: constant support and a dedicated team to solve all the issues that can occur is our top priority. For this reason, our job is not only designing and manufacturing the job-order, but we are committed daily to consult and offer after sales support and training in every step of our relation with the customer.
What they say about us
Beyond manufacturing: the partnership between Piccoli Srl and Nova Sidera
In a constantly changing and challenging world it’s essential to build a real partnership between supplier and customer.
This is why we give importance and value to the creation of solid relations, based on transparency, trust and constant cooperation. The perfect example is the partnership created with the company Piccoli Srl, which represents an excellence in Metal Spinning and has been a Nova Siders customer for 32 years.
“With Nova Sidera we have a constant and direct contact. A real support from training and advice to help in dealing with general and everyday issues.”
The importance of building a solid relationship between customer and supplier is clear in Davide Piccoli's words; whether it is unforeseen situations or new challenges, it is essential to be able to rely on a team of professionals always ready and willing to offer the necessary support.
Only together we can truly make a difference.